Last updated: June 3, 2026
By accessing or using CriticalVue ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including visitors, registered users, and administrators.
To use the Service, you must create an account and provide accurate, complete information. You are responsible for:
You must be at least 18 years of age to create an account.
CriticalVue is a software-as-a-service (SaaS) platform for centralized monitoring and management of security camera systems across distributed sites. The Service supports a range of major camera and VMS platforms; the current list of supported platforms is described in our product documentation.
The Service is provided "as-is" and "as-available." We do not guarantee uninterrupted or error-free operation. CriticalVue monitors the connectivity status of cameras but does not record, store, or stream video footage.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You may not:
CriticalVue offers multiple plan tiers including a free trial, professional, and enterprise plans. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase.
All payments are final and non-refundable. No refunds will be issued under any circumstances, with the sole exception being cases where CriticalVue determines, at its sole discretion, that a verified error in the Service, attributable to CriticalVue, directly caused an incorrect charge. Refund requests based on system errors must be submitted within 14 days of the billing date.
CriticalVue reserves the right to suspend or terminate any account at any time, for any reason, with or without notice. We are under no obligation to provide a reason for termination. Upon termination:
You may terminate your account at any time by contacting support. Account termination does not entitle you to a refund of any prepaid fees.
The Service, including its design, features, code, documentation, and branding, is the exclusive property of CriticalVue and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Service without prior written consent.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRITICALVUE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
CriticalVue does not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Service will detect, capture, or report every camera outage, disconnection, or event. You acknowledge that the Service is a monitoring aid and is not a substitute for physical security measures, on-site personnel, or independent verification. Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRITICALVUE AND ITS OWNERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF CRITICALVUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CRITICALVUE'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO CRITICALVUE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless CriticalVue and its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service, the parties shall first attempt to resolve the matter through good-faith informal negotiation. If the dispute is not resolved within thirty (30) days of written notice, it shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court, except that either party may (a) bring an individual claim in a small-claims court of competent jurisdiction, or (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
The arbitration shall be conducted in the State of Florida, and judgment on the arbitrator's award may be entered in any court having jurisdiction. Each party shall bear its own costs except as the arbitrator may otherwise award.
YOU AND CRITICALVUE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions. Subject to the arbitration provisions in Section 12, any action permitted to be brought in court shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Florida, and you consent to personal jurisdiction and venue in those courts.
CriticalVue shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, power or network failures, or the failure or interruption of third-party services, hosting providers, or telecommunications networks on which the Service depends.
You may not assign or transfer these Terms, or any rights or obligations under them, without CriticalVue's prior written consent, and any attempted assignment in violation of this section is void. CriticalVue may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.
These Terms, together with the Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and CriticalVue regarding the Service and supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written. Any marketing materials, statements, or representations not expressly set forth in these Terms are not part of this agreement.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect and enforceable.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and CriticalVue's failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision.
By using the Service, you consent to receive communications from us electronically, including by email and by notices posted within the Service, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. We may provide notices to you at the email address associated with your account; you are responsible for keeping that address current.
We reserve the right to modify these Terms at any time. Changes will be effective when posted to this page with an updated "Last updated" date. For material changes, we will make reasonable efforts to provide advance notice, such as by email or an in-Service notice, before they take effect. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
If you have questions about these Terms, please contact us at: